Where do I find my tracking number?

Our parcel tracking numbers vary in length and may contain letters and numbers. They can be 9, 11, 13, 14, 16 or 21 characters.

Why doesn’t your tracking tool recognise my number?

There are a few reasons why your tracking number isn’t recognised.

• Please check you’ve entered the number correctly.
• If you’re waiting for a parcel delivery check the sender has given you the right reference number.
• Check the reference number is for an item sent using a Parcelforce Worldwide service.
• The sender might have created a tracking number, but we may not have received the parcel yet. It may be best to try later, allowing time for the item to be received into our network.

What does the tracking description mean?

If you have tracked your parcel and you are unsure as to what your status or description means then we have a summary of all the most commonly returned results here.

I’ve missed my parcel delivery what can I do?

After an initial attempted delivery, we will automatically attempt redelivery on the next working day if we haven’t left your item at your local Post Office or with a neighbour. You can arrange an alternative redelivery or pick up by going to our redelivery page.